Policies and Procedures

Privacy of Information Policy:


First Hands Health, LLC is HIPAA (Health Insurance Portability and Accountability Act) compliant.  All personal and medical information will be kept private and secure at First Hands Health.  Under no circumstances, will this information be shared with persons other than yourself unless previously authorized by you.

At FHH, the professional standard is guided by the following Code of Ethics: 

  1. Demonstrate commitment to provide the highest quality massage therapy/bodywork to those who seek their professional service.

  2. Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with clients and/or colleagues.

  3. Demonstrate professional excellence through regular self-assessment of strengths, limitations, and effectiveness by continued education and training.

  4. Acknowledge the confidential nature of the professional relationship with clients and respect each client’s right to privacy within the constraints of the law.

  5. Project a professional image and uphold the highest standards of professionalism.

  6. Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients, and associates.

Draping Policy: 


You will be asked to dress down only to your comfort level, whether that be in just undergarments or fully clothed - your comfort level is of utmost importance.  Conservative draping techniques are used to only expose the area that is being massaged while all other areas remain covered.

Appointment Cancellation Policy:

Kindly give 24 hours notice for cancellations. If you cancel within 24 hours, please understand that you will be charged 50% cost of your appointment. Exceptions are for inclement weather, emergencies, and illness. All appointments require a credit card on file at time of booking. 

Inclement Weather Policy:
If an appointment must be canceled or rescheduled due to inclement weather less than 24-hours prior to the scheduled appointment time, the cancellation fee will be waived. Canceling or rescheduling an appointment during inclement weather is at the discretion of the client and the therapist.